Common FAQs

GENERAL QUESTION

Shared hosting allows you to utilise a web server that is currently used by our clients and comes at an affordable cost — Our servers are up and running  99.9 % of the time and if you experience any issues with your server, you can reach out to our support team.

Our platform allows you to search for available domain names that you can purchase for cheap. You can use our domain name checker to find your desired domain name.

Once you purchase a hosting package on our platform, you will have access to a control panel where you can set up URL redirects for your desired domain names.

Changing the name servers for your desired domain is pretty easy. Once you login to your account you will have access to the DNS settings for your particular domain name. This allows you to change the name servers to that of your hosting provider.

Ideally, what you would want to do initially is to add an SSL certificate to your domain name to make sure that whoever visits your site connect to it securely via SSL. When you purchase a domain name with us you will have the option to run an Auto SSL from your control panel. You can always ask our support team to help and we will gladly assist you along the way.

Depending on your hosting package, you will be able to set up custom email addresses for your preferred domain name. Afterwards, you will have the option to forward emails from your custom email addresses to your personal email. In addition to forwarding emails, you will also be able to receive emails directly to your phone or device using the correct email settings on your email application.

Transferring a domain is quite easy. You will need to request an EPP code from you domain registrar. Once you receive the EPP code you can choose wether to transfer your domain name to us by following a few simple steps.

In order to transfer an hosting account you will need to create an account with us and our support team can help you with the migration of your site.

Renewing your domain name with us is done automatically by default and you can choose to opt-out of this option at anytime.

Changing your hosting package is very easy. You can upgrade and downgrade your hosting packages at anytime from your account.

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