Terms and Conditions

1. About NiniW ebsites Ltd

These Terms and Conditions govern your access to our website, client area and services.

Nini Websites Ltd (“NiniWebsites”, “we”, “us” or “our”) is a company registered in England and Wales under company number 16869867. Our registered office is 167–169 Great Portland Street, 5th Floor, London, W1W 5PF.

You can contact us by emailing info@niniwebsites.com.

2. Definitions

• “Business Customer” means a person acting for purposes relating to their trade, business, craft or profession.
• “Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession.
• “Contract” means the agreement comprising an accepted order, quotation, proposal or statement of work, these Terms and any policies expressly incorporated into it.
• “Customer Content” means files, databases, text, images, software, messages and other material supplied, uploaded or controlled by you.
• “Order” means an order, quotation, proposal, statement of work or online checkout accepted by us.
• “Services” includes website development, hosting, domain-related services, maintenance, support, consulting, SEO and other services described in an Order.
• “Website” means niniwebsites.com and any client area operated by NiniWebsites Ltd.

3. Acceptance of these Terms

By accessing the Website, opening an account, accepting a quotation or purchasing or using a Service, you agree to be bound by these Terms.

If you act for an organisation, you confirm that you have authority to enter into the Contract on its behalf.

If an accepted Order conflicts with these Terms, the Order will take priority for that particular conflict. Mandatory statutory rights will always take priority.

4. Eligibility and account information

You must be at least 18 years old and legally capable of entering into a contract.

You must provide accurate, current and complete account, billing and contact information. You must notify us promptly if your information changes.

5. Quotations and Orders

A quotation is an invitation to place an Order unless it expressly states otherwise.

A Contract is formed when we accept your Order in writing, begin providing the Services at your request or otherwise confirm acceptance.

Before a Consumer places an online Order, we will provide the main characteristics of the Services, the total price or calculation method, billing frequency, contract duration, cancellation arrangements and other information required by applicable law.

We may decline an Order before acceptance for lawful reasons, including lack of capacity, security concerns, fraud risk, sanctions restrictions or inability to support the requested work.

6. Provision of Services

We will perform the Services with reasonable care and skill and materially in accordance with the applicable Order.

Delivery dates are estimates unless we expressly agree in writing that a date is binding.

You must provide the instructions, content, approvals, credentials and access reasonably required for us to perform the Services.

A delay caused by missing information, access or approval may extend the delivery date. Additional work will be charged only where it has been agreed or properly disclosed.

7. Accounts and security

You are responsible for maintaining the confidentiality of your account credentials and for the activity of your authorised users.

You must use strong passwords, enable multi-factor authentication where available and notify us promptly if you suspect unauthorised access.

We may require identity and authority checks before changing ownership, payment, domain or security information.

You must not send full card details to us by ordinary email.

8. Trials and promotional periods

The duration, limitations and included Services of a trial will be stated before the trial begins.

A trial will convert into a paid Service only where the price, billing frequency, conversion date, renewal arrangement and cancellation method were clearly disclosed and validly accepted before the trial began.

We will not treat silence or inactivity as permission to charge a payment card where express authorisation is legally required.

If a trial does not convert into a paid Service, access may end when the trial expires.

9. Prices and invoices

Prices are those stated in the applicable Order and are expressed in pounds sterling unless otherwise stated.

We will state whether VAT is included or payable.

Invoices must be paid by the due date shown on the invoice.

You must notify us promptly if you genuinely dispute an invoice and provide reasonable details. Any undisputed amount remains payable.

We may change prices for future renewal periods by providing reasonable advance notice. A price change will not retrospectively alter charges already agreed.

10. Card payments and recurring payment authority

A one-off card payment authorises only the specified transaction unless you separately and clearly authorise recurring payments.

Where recurring card payments are offered, we will explain the amount or calculation method, payment frequency, duration, renewal terms and cancellation method before obtaining authorisation.

You may cancel a recurring card-payment authority by contacting us at info@niniwebsites.com or by contacting your card issuer.

Once we receive notice that recurring payment authority has been withdrawn, we will not initiate another card-payment request under that authority.

Cancelling recurring card authority does not automatically cancel the underlying Contract or remove an amount that is otherwise lawfully due. A valid outstanding balance may instead be requested by invoice or another payment method selected and authorised by you.

A failed payment does not give us unlimited authority to retry a saved card. Payment attempts will follow the arrangement disclosed when authorisation was obtained and will stop when that authority is cancelled.

11. Failed payments and payment reminders

If an authorised payment fails, we may send you a payment notification identifying the invoice, amount due, due date, affected Service and secure manual-payment options.

Payment notifications may display only limited card information, such as the card brand and last four digits.

We may advise you to contact your card issuer to determine why a payment was declined, but you may use another accepted payment method.

We will not describe a disputed or unagreed amount as a confirmed debt without a proper contractual basis.

12. Late payment and service suspension

If an undisputed invoice remains unpaid after its due date, we may provide written notice identifying the amount due, the affected Services, the payment method and a reasonable deadline for payment.

If payment remains outstanding after that deadline, we may suspend the affected Services where suspension is contractually permitted, reasonable and proportionate.

Suspension may prevent access to cPanel, hosted websites, email, databases and the purchase of additional resources.

We will not intentionally suspend unrelated Services unless the Contract permits it and the circumstances reasonably justify it.

We may take urgent action without the ordinary notice period where reasonably necessary to address unlawful use, fraud, serious security threats or material risk to the platform.

Suspension does not authorise further payment-card attempts after recurring payment permission has been withdrawn.

13. Hosting and platform Services

Hosting resources, storage, traffic, email, processing capacity, support and backup allowances are limited as stated in the relevant Order.

You must not use the Services in a manner that materially disrupts the platform, harms other customers or circumvents technical or billing limits.

Unless a specific service-level agreement has been accepted in writing, hosting is provided on a commercially reasonable basis and uninterrupted availability is not guaranteed.

Planned maintenance, emergency maintenance, internet failures and third-party infrastructure incidents may affect availability.

14. Domain names

Domain registration and renewal depend on availability, accurate registrant information, payment and the relevant registry or registrar rules.

We do not guarantee that a requested domain can be registered or renewed until the registration or renewal has been confirmed.

You are responsible for keeping registrant and contact information current and reviewing renewal notices.

Registry redemption, restoration or late-renewal charges may apply after a domain expires.

We will not improperly withhold a domain that legally belongs to you.

15. Backups and restoration

Unless your Order expressly includes a managed backup Service, you are responsible for maintaining independent and tested copies of your websites, databases, email and other Customer Content.

Platform backups are operational safeguards and should not be treated as guaranteed permanent archives.

Where managed backups are included, the applicable Order will specify their scope, frequency, retention and restoration arrangements.

We will use reasonable care and skill when providing an agreed backup Service, but we cannot guarantee that every backup will be complete or restorable.

16. Website development and acceptance

Development deliverables, milestones, revision allowances, dependencies and acceptance criteria will be described in the Order.

You must review deliverables and provide feedback within a reasonable period.

Acceptance does not remove your statutory rights or our responsibility to correct work that does not meet the agreed requirements.

Work outside the agreed scope requires written agreement concerning the change, price and timescale.

17. SEO, advertising and consulting

Search-engine rankings, traffic, sales, advertising results and approval by third-party platforms depend on factors outside our control.

We do not guarantee a particular ranking, revenue, conversion rate or commercial outcome unless a specific written commitment has been included in the Order.

We will not knowingly use unlawful or materially misleading optimisation or advertising practices.

18. Acceptable use

You must use the Website and Services lawfully and responsibly.

• Do not break any law, regulation, court order or third-party right.
• Do not host or transmit malware, phishing material or credential-stealing software.
• Do not attempt unauthorised access, security testing or denial-of-service activity.
• Do not publish unlawful, defamatory, threatening, exploitative or privacy-invasive material.
• Do not send spam or unlawful marketing communications.
• Do not infringe copyright, trade marks, database rights or other intellectual-property rights.
• Do not impersonate another person or misrepresent the origin of content, accounts or payment details.
• Do not resell or commercially exploit a Service where your Order or licence does not permit it.
• Do not circumvent access, security, resource or billing controls.

19. Customer Content, reviews and submissions

You retain ownership of Customer Content.

You grant us a limited, non-exclusive licence to host, copy, transmit, display, back up and process Customer Content only as reasonably necessary to provide, secure and support the Services, comply with law and exercise our contractual rights.

You must have the necessary rights and permissions for content supplied to us.

Reviews, comments and submissions must not be illegal, obscene, threatening, defamatory, privacy-invasive, infringing, misleading, malicious or affected by malware or spam.

We may investigate, moderate or remove content where reasonably necessary, but we are not required to pre-screen every submission.

20. Copyright, trade marks and licences

The Website, NiniWebsites branding, documentation, software, templates and materials created or licensed by us are protected by intellectual-property law.

We grant you a limited, non-exclusive, revocable and non-transferable licence to access and use the Website for its intended purpose.

You must not reproduce, scrape, frame, reverse engineer, resell or commercially exploit the Website or its contents except where permitted by law or by written agreement.

Ownership and licensing of bespoke project deliverables will be stated in the applicable Order.

Unless an Order states otherwise, pre-existing tools, reusable components, know-how and third-party materials remain owned by their respective owners.

Where expressly agreed and legally permitted, transfer of agreed deliverable rights may be conditional upon full payment.

21. Third-party services

The Services may integrate with third-party domain registries, cloud providers, payment processors, analytics platforms, email services and software providers.

Third-party services may be subject to separate terms and availability requirements.

We remain responsible for our own legal duties when selecting and using service providers, but we are not responsible for an independent third party’s separate service except where applicable law provides otherwise.

22. Confidentiality

Each party must protect the other party’s confidential information with reasonable care and use it only for purposes connected with the Contract.

This obligation does not apply to information that is lawfully public, already known without restriction, independently developed or lawfully received from another source.

Information may be disclosed where required by law, regulation or court order. Where legally permitted, the affected party will be notified before disclosure.

23. Data protection

Each party must comply with applicable data-protection law, including the UK GDPR and Data Protection Act 2018 where applicable.

Our Privacy Notice applies when we determine how and why personal information is processed as a controller.

Where we process personal information solely on your documented instructions, appropriate data-processing terms may apply.

24. Consumer cancellation and statutory rights

Consumers entering a distance contract may have a legal right to cancel within 14 days beginning on the day after the Contract is made.

We will provide legally required cancellation information where that right applies.

If you ask us to begin providing Services during the cancellation period, you may be required to pay a proportionate amount for Services properly supplied before cancellation where the law permits.

Exceptions may apply to fully performed Services begun with prior express consent and acknowledgement or to personalised digital work in circumstances permitted by law.

Nothing in these Terms excludes statutory rights, including the requirement for Services to be performed with reasonable care and skill.

25. Ending the Contract

Either party may end a Contract in accordance with the cancellation and termination terms stated in the applicable Order.

We may terminate a Contract for a material breach that is not remedied within a reasonable period specified in written notice.

We may terminate immediately where a breach cannot be remedied, continued provision would be unlawful, or serious security abuse, fraud or another valid urgent reason exists.

We will not terminate a Consumer contract merely at our unrestricted discretion.

Where we terminate without customer fault under an agreed convenience right, we will give reasonable notice and deal fairly with prepaid unused Services, subject to any non-refundable third-party charge clearly disclosed beforehand.

When a Contract ends, properly accrued charges remain payable. You should export Customer Content before the stated deletion period expires.

26. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or rights that cannot legally be excluded.

For Consumers, we are responsible for foreseeable loss or damage caused by our breach of Contract or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable.

Services supplied to Consumers are intended for private use unless otherwise agreed. We are not responsible for business losses arising from Consumer use.

For Business Customers and subject to liabilities that cannot lawfully be limited, neither party will be liable for indirect or consequential loss, loss of profit, revenue, anticipated savings, goodwill or business opportunity.

Any financial liability cap applying to a Business Customer must be stated in the relevant Order and must be reasonable in the circumstances.

27. Events outside reasonable control

Neither party will be responsible for delay caused by an event outside its reasonable control where reasonable steps are taken to minimise the effect and performance resumes as soon as reasonably possible.

Payment obligations for Services already properly supplied are not excused.

28. Electronic communications

You agree that we may send routine contractual, account, security and billing communications electronically to the email address or client account you provide.

Electronic notices, records and disclosures may satisfy legal writing requirements where permitted by law.

This does not remove any requirement for a particular form of legal notice and does not override your electronic-marketing rights.

You must keep your contact information current.

29. Changes to these Terms

We may update these Terms to reflect legal, regulatory, security, technical or operational changes.

Updated Terms will state their effective date and will apply prospectively.

Where a change materially affects an existing Contract, we will provide reasonable advance notice and obtain agreement or provide cancellation rights where required.

We will not use a general change clause to impose an unfair retrospective obligation.

30. Complaints and disputes

If you have a complaint, contact info@niniwebsites.com and provide your name, account or invoice reference, details of the issue and the resolution you are requesting.

We will review the complaint and respond within a reasonable period.

Nothing in this section prevents either party from exercising statutory rights, seeking urgent court relief or commencing lawful proceedings.

31. Governing law and courts

These Terms and Contracts are governed by the law of England and Wales.

A Consumer resident elsewhere in the United Kingdom retains any mandatory legal protection and may bring proceedings in any court available under applicable law.

For Business Customers, the courts of England and Wales have exclusive jurisdiction unless the applicable Order states otherwise.

32. General provisions

If a provision is invalid or unenforceable, it will be adjusted or removed only to the minimum extent necessary. The remaining provisions will continue in effect.

A delay in exercising a right does not waive that right.

No person other than the parties has a right to enforce the Contract unless expressly stated.

Headings are included for convenience and do not change the meaning of these Terms.